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Return Policy

You’ll absolutely love our products and services, but if for some reason, you’re less than satisfied, we want to make sure you’re protected.

That’s why we offer a 100% money-back return policy on stock items returned within 30 days.

Here’s how it works…

If for some reason you’re dissatisfied at any time during the first 30 days after purchase, simply return all products we shipped to you.  You’ll get your money back. That’s a firm promise and commitment.  If it has been 30-60 days since the purchase, please send in a request, and we will be happy to exchange your unused product for something else.  Please be aware, you may incur a 15% restocking fee.

In order to obtain a full or partial refund under this policy, physical products should be shipped at your expense to the address listed below, must include a copy of the invoice, so that we can make a refund, and the products should be in merchantable condition (i.e. we could resell them because they’re in good condition).

Whenever possible, check your package before signing for receipt.  If your package has been damaged in shipping, please refuse delivery and inform us via request@gatesflag.com  We will ship out a replacement product as soon as possible.

If your product is missing parts or damaged, we will be happy to cover the cost of shipping for you.  We will provide a return shipping label, once your request has been submitted.

E-mail your refund requests to request@gatesflag.com Please include the words “Refund Request” in the subject line of your e-mail.

Send your written refund requests by mail to:

Gates Flag & Banner Co., Inc.                  or                   Gates Flag & Banner South
6 E. 1st Street                                                                     110 Vista Centre Dr Suite 17,
Clifton, NJ 07011                                                                Lynchburg, VA 24551

To serve you and other customers better in the future, we request (but do not require) that you tell us why you want a refund. We want satisfied customers.

Please remember that asking for a refund but continuing to use the products purchased from us is the same thing as stealing and may also violate applicable intellectual property rights law.

CUSTOM PRODUCTS MAY NOT BE RETURNED OR REFUNDED.

This Returns Policy was last updated on 02-14-2020.

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